Orders & Payments 

​To order through the website simply add your items to the basket and proceed to checkout. If for any reason you are having any trouble ordering online please contact us by phone (during opening hours) on 01803 867840 or email us at pagodainteriors@gmail.com.  All payments are processed through Wix payment processing. 

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Delivery

​We have a single delivery charge of £4.95 and FREE SHIPPING on orders over £75.00.  We deliver all over the UK using Royal Mail 2nd Class and aim to dispatch your order within 1-3 working days, between Monday and Friday (subject to stock availability).  Please note, our winter opening hours during January to March will affect our despatch times.  If your order is urgent, please contact us by phone or email.

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Discount Codes

Discount or offer codes should be added in the 'apply code' box.  The discount or offer will be automatically applied at the checkout.  Codes are for a 'one time only' use and cannot be applied more than once.

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Click and Collect

If you would like to collect from the shop please select 'click & collect' from the dropdown shipping option box.  As soon as we receive your order we will be in contact to confirm stock availability and to let you know when your order is ready for collection.  

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Stock Availability

​We endeavour to hold a good supply of stock, however from time to time products advertised on the website may not be available.  In this instance we will always inform you as soon as possible if an item is not in stock and discuss with you how you wish to proceed.  You will be entitled to a refund, replacement or wait for the product to become available. 

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Refunds

If you are not completely satisfied with your order you can return it to us in its original condition and packaging within 14 days of receipt, for an exchange or full refund, excluding original postage costs. If the item has been damaged or the packaging is not in perfect condition you may not be eligible for a full refund.  

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You are responsible for covering the return postage costs. We highly recommend returned parcels are sent by registered post as we cannot issue a refund if items are damaged or broken in transit to us. 

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Conformity of Goods

Each product is checked thoroughly before it is dispatched however, due to the  handmade nature of the products that we sell there may be imperfections in the finishing. These are not considered to be faults, it merely shows the individuality and handmade element of the product. 

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Faulty/Damaged in Transit Items

If you believe your item is faulty please contact us within 24 hours of receipt on 01803 867840 or email us at pagodainteriors@gmail.com with attached images, we will advise you on the next steps to take.  

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Do not attempt to fix the item yourself or through a third party as this may affect your entitlement for a refund or exchange. If the item is agreed to be faulty all further costs will be covered by us. 

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Once the faulty item has been received we will contact you to discuss whether a refund or replacement will be issued.   

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