Orders & Payments
To order via the website simply add your items to the basket and proceed to checkout. If for any reason you are having any trouble ordering online please contact us by phone (during opening hours) on 01803 867840 or email us at email@example.com.
We deliver all over the UK and aim to dispatch your order within 1-2 working days, between Monday and Friday (subject to stock availability). If your order is urgent, please contact us by phone or email.
Order and Collect
Place your order online and await confirmation, then just pop in to our Totnes shop to collect.
We endeavour to hold a good supply of stock, however from time to time products advertised on the website may not be available. In this instance we will always inform you as soon as possible if an item is not in stock and discuss with you how you wish to proceed. You will be entitled to a refund, replacement or wait for the product to become available.
If you are not completely satisfied with your order you can return it to us in its original condition and packaging within 14 days of receipt, for an exchange or full refund, excluding original postage costs. If the item has been damaged or the packaging is not in perfect condition you may not be eligible for a full refund.
You are responsible for covering the return postage costs. We highly recommend returned parcels are sent by registered post as we cannot issue a refund if items are damaged or broken in transit to us.
Conformity of Goods
Each product is checked throughly before it is dispatched however, due to the handmade nature of the products that we sell there may be imperfections in the finishing. These are not considered to be faults, it merely shows the individuality and handmade element of the product.
Faulty/Damaged in transit Items
If you believe your item is faulty please contact us within 24 hours of receipt on 01803 867840 or email us at with attached images, we will advise you on the next steps to take.
Do not attempt to fix the item yourself or through a third party as this may affect your entitlement for a refund or exchange. If the item is agreed to be faulty all further costs will be covered by us.
Once the faulty item has been received we will contact you to discuss whether a refund or replacement will be issued.