Orders & Payments
To order via the website simply add your items to the basket and proceed to checkout. If for any reason you are having any trouble ordering online please contact us by phone (during opening hours) on 01803 867840 or email us at email@example.com. All payments are processed through Wix payment processing.
We deliver all over the UK and aim to dispatch your order within 1-2 working days, between Monday and Friday (subject to stock availability). If your order is urgent, please contact us by phone or email. Our delivery costs are based on total weight and is valid unless 'click & collect' is selected.
Click and Collect
If you would like to collect from the shop please select 'click & collect' from the dropdown shipping option box. As soon as we receive your order we will be in contact to confirm stock availability and to let you know when your order is ready for collection.
We endeavour to hold a good supply of stock, however from time to time products advertised on the website may not be available. In this instance we will always inform you as soon as possible if an item is not in stock and discuss with you how you wish to proceed. You will be entitled to a refund, replacement or wait for the product to become available.
If you are not completely satisfied with your order you can return it to us in its original condition and packaging within 14 days of receipt, for an exchange or full refund, excluding original postage costs. If the item has been damaged or the packaging is not in perfect condition you may not be eligible for a full refund.
You are responsible for covering the return postage costs. We highly recommend returned parcels are sent by registered post as we cannot issue a refund if items are damaged or broken in transit to us.
Conformity of Goods
Each product is checked thoroughly before it is dispatched however, due to the handmade nature of the products that we sell there may be imperfections in the finishing. These are not considered to be faults, it merely shows the individuality and handmade element of the product.
Faulty/Damaged in Transit Items
If you believe your item is faulty please contact us within 24 hours of receipt on 01803 867840 or email us at firstname.lastname@example.org with attached images, we will advise you on the next steps to take.
Do not attempt to fix the item yourself or through a third party as this may affect your entitlement for a refund or exchange. If the item is agreed to be faulty all further costs will be covered by us.
Once the faulty item has been received we will contact you to discuss whether a refund or replacement will be issued.
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the internet protocol (IP) address used to connect your computer to the internet; login; email address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations and personal profile.
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only. We collect such non-personal and personal information for the following purposes:
1. To provide and operate the Services;
2. To provide our Users with ongoing customer assistance and technical support;
3. To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;
4. To create aggregated statistical data and other aggregated and/or inferred non-personal information, which we may use to provide and improve our responsive services;
5. To comply with any applicable laws and regulations.
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com's data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages and postal mail.
If you don't want us to process your data anymore, please contact us at: email@example.com or send us mail to: Pagoda Interiors, 51c Fore Street, Totnes, Devon, TQ9 5NJ.
If you would like to access, correct, amend or delete any personal information we have about you, you are invited to contact us at: firstname.lastname@example.org or send us mail to: Pagoda Interiors, 51c Fore Street, Totnes, Devon, TQ9 5NJ.